Cancellation Policy

At Beyond Rugs, we understand that sometimes plans change. That’s why we offer a simple and fair cancellation process.

Free Cancellation Window

  • You can cancel your order free of charge within 24 hours of placing it.

After 24 Hours

  • If you request a cancellation after 24 hours, a cancellation fee will be deducted from your refund.

  • This is because your rug may already be in the process of production, quality inspection, or shipping, which incurs costs on our end.

Made-to-Order Rugs

  • Since made-to-order rugs are specially crafted for you, cancellations after 24 hours of placing the order will attract a higher deduction to cover production costs.

How to Cancel

To cancel your order, please contact us at beyondrugstore@gmail.com with your order details. Our team will review your request and confirm the cancellation along with applicable fees (if any).

Refunds for Cancelled Orders

  • Refunds for cancelled orders will be processed within 5–7 business days through your original mode of payment.

  • The exact amount refunded will depend on the cancellation time frame and any applicable fees.