Shipping policy
At Beyond Rugs, we want your experience with us to be smooth and worry-free. Please review our shipping policy below:
Free Shipping
We are pleased to offer free shipping on all orders within our serviceable regions.
Processing & Dispatch
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Ready-in-stock rugs: Shipped within 2–3 business days after undergoing a thorough quality inspection.
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Made-to-order rugs: Carefully crafted and dispatched within 2 weeks of order confirmation.
Order Confirmation
Once your order is placed, you will receive an order confirmation email with all the details of your purchase.
Tracking Your Order
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You can track your rug anytime using your order number on our Track Order page (available under the “About” section).
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Tracking details will be updated as soon as your rug is dispatched.
Delays & Support
If your order experiences any unexpected delay, please reach out to us at beyondrugstore@gmail.com. Our team will provide you with the latest status update.
Shipping Coverage
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Currently, we ship across all major locations internationally.
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For remote locations, additional delivery time may be required.
Delivery Partners
We work with trusted courier partners to ensure safe and timely delivery of your rugs. Please note that delivery times may vary slightly depending on your location.
Damaged or Lost Packages
All rugs are carefully packed to avoid damage in transit. If your package arrives damaged or does not reach you, please contact us immediately, and we will resolve the issue promptly.